Terms and Conditions
Items in your Shopping Cart reflect the current price displayed on the item’s product details page. Please note: This price may differ from the price displayed when the item was first placed in your Shopping Cart.
Our staff is ready to assist you—simply call 805-215-2964 during business for assistance.
HOW WE COLLECT AND USE INFORMATION
We collect the following types of information about you:
Information you provide us directly: We ask for certain information such as your username, real name, birthdate, address, phone number and e-mail address when you register for an account with us, or if you correspond with us. We may also retain any messages you send through the service, and may collect information you provide in User Content you post to the store. We use this information to operate, maintain, and provide to you the features and functionality of the store. Your username and if you choose to disclose it, your real name, will be published publicly. Once published your username and / or real name may not be able to be removed.
Information we may receive from third parties: We may receive information about you from third parties. For example, if you access our websites or Online Store through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” adding our application, linking your account to us the third party may pass certain information about your use of the store to Holmes Health. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with our store. If you allow us access to your friends list, your friends’ user IDs, and your connection to those friends, may be used and stored to make your experience more social. You should always review, and if necessary, adjust your privacy settings on third-party websites and stores before linking or connecting them to our store. You may also unlink your third party account from the store by adjusting your settings on the third party service.
Analytics information: We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the store. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the store. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
Log file information: Log file information is automatically reported by your browser or mobile device each time you access the store. When you use our store, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links in the store, domain names, landing pages, pages viewed, and other such information.
Clear gifs/web beacons information: When you use the store, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information is allows for more accurate reporting and improvement of the store.
Device identifiers: When you access the store by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device. A device identifier may convey information to us about how you browse and use the store. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the store. Some features of the store may not function properly if use or availability of device identifiers is impaired or disabled.
Location data: When you access the store by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the store. Some features, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.
Commercial and marketing communications: We use the information we collect or receive, such as your email address, to communicate directly with you. We may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you store-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the store, technical and security notices).
Sharing of Your Information:
We will not rent or sell your information into third parties outside and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted below:
1. Who can see your IP address: If you post User Content on the store while not logged in, your IP address will be published with your User Content in order to attribute your contribution to the Service. A selection of Trusted Users with administrative powers, have the ability to review IP addresses of users to reduce abusive behavior. Any third party service embedded on our site such as an advertiser, video provider, social network or other third party will also have access to your IP address.
2. Who can see your email address: If you enter an email address, you will enable communication from us and other Users. If you reply to users or participate in group activities such as meet-ups, your email address will be shared with these users.
Sharing certain service type information we collect about you: We may share certain service type information, including information obtained through tools such as cookies, log files, device identifiers, location data and clear gifs (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.): (i) with our third-party business partners for the purposes described in the section above on “How We Collect and Use Information.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymous data with third parties.
Keeping your information safe: about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the store. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from us, at all times. However, we cannot ensure or warrant the security of any information you transmit to us or guarantee that information on the store may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the store features, such as social networks. Holmes Health is not responsible for the functionality or security measures of any third party.
Opting out of collection of your information for Tracking / Advertising: Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents shopify or its business partners from tracking your browser’s activities in relation to the store, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the store.
SHIPPING / DELIVERY:
Holmes Health ships all items within 3-5 days from the time the order is placed. The Policies: While Holmes Health strives to maintain it’s 3-5 day average time- to-ship we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport.)
Holmes Health will ship to any physical address in the US. Holmes Health will not ship to P.O. Boxes and will not ship outside of the US at this time.
Every item shipped from Holmes Health is insured up to the full purchase price. It is Holmes Health responsibility to pursue any claim with the carrier. Please note that this is only applicable to the original shipment from Holmes Health to the customer and not for subsequent shipments for returns or repair.
For information on returns and warranty information please visit out Warranty and Returns Policy page.
RETURN AND REFUND POLICY
THANKS FOR SHOPPING with Holmes Health
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the five days, depending on your card issuer’s policies.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us: If you have any questions on how to return your item to us, contact us at:
62057 29 Palms Hwy.